How Workers’ Comp Carriers are Unlocking the Power of Pay-As-You-Go Billing to Increase Customer Acquisition and Retention while Reducing Operational Costs
The effects of the pandemic in 2020 and 2021 changed how we work, live, and even purchase insurance.
In three short years, Pay-As-You-Go Workers’ Compensation has gone from “nice to have” to a preferred billing option, with 7 of the top 10 carriers offering Pay-As-You-Go Workers’ Comp via InsurePay.
One of the benefits of working with 560+ insurance customers and processing over $7B in premium payments each year is that it allows us to gain a holistic view of the latest trends in the workers’ compensation marketplace.
In this white paper, we’ll be answering vital questions about Pay-As-You-Go Workers’ Comp billing such as:
- What are the benefits of Pay-As-You-Go?
- What is the difference between traditional Workers’ Comp billing vs. Pay-As-You-Go billing?
- How Does the Duck Creek Anywhere Enabled Integration (AEI) work?
1.) Acceleration of Digitization Initiatives
2.) SMEs Are Laser Focused on Managing Cash Flow
3.) Rising Agent and Carrier Demand
4.) Policyholders Demand Flexible Billing and Payment Options
Customers rank their preferred payment methods as the NUMBER ONE most important digital capability. – 2023 Global Digital Shopping Index
Traditional Workers’ Comp Vs. Pay-As-You-Go
One of the challenges of securing traditional workers’ comp coverage is that it requires a large, up front lump sum payment based on estimated payroll and an annual audit to ensure premiums haven’t been over/underpaid.
For insurers to quote, bind, and service these policies requires people + paperwork. This not only delivers a less-than-stellar customer experience but also increases operational costs for insurers due to manual and redundant processes.
Advances in technology, integrations, and the ability to share data now enable carriers to provide customers with an alternative to the traditional Workers’ Comp billing experience.
InsurePay, for example, calculates, collects, and remits insurance premiums each pay cycle (weekly, bi-weekly, monthly) using real-time payroll data from nearly 2,000 payroll providers, such as:
This allows InsurePay to align insurance usage and premiums. Furthermore, it also eliminates the need for large lump sum payments and can reduce audit costs by up to 50%.
InsurePay Customer Success Metrics
- Up to 10% increase in policyholder retention
- Up to 50% reduced audit costs
- Up to 75% bad debt reduction (uncollectible premiums after year-end audits
Add Pay-As-You-Go Workers Comp in 10 Days with Duck Creek’s Accelerator
Delivering an exceptional customer experience with flexible billing and payment options doesn’t mean carriers have to tie up valuable IT resources.
Duck Creek’s Anywhere Enabled Integration (AEI) with InsurePay does all of the heavy lifting (80% decrease in workload) to enable carriers to be up and running within 7 – 10 days! InsurePay’s AEI with Duck Creek provides carriers with the following options:
Policyholders who prefer to self-report can manually enter payroll information via a custom-branded carrier portal. From here, InsurePay will automatically calculate the amount owed and pay the carrier. This is a manual process for the policyholder but a touchless one for the carrier.
This option is touchless for both the policyholder and carrier. Depending on the policyholder’s pay cycle (weekly, bi-weekly, monthly) InsurePay will automatically calculate the premium owed through our integrations with nearly 2,000 payroll providers. After drafting the premium owed, InsurePay will automatically pay the carrier.
- Boost customer acquisition and retention by offering flexible billing & payment options
- Improve underwriting and claims decision-making with better data
- Reduce operational expenses by automating manual and redundant processes
Insurers are Not Only Selling Products; They’re Selling Experiences
Over the last few years, customer expectations have shifted right before our eyes. In 2023 insurers are not only selling products; they’re selling experiences.
To attract and retain customers in today’s highly competitive Workers’ Comp marketplace, insurers must deliver tailored insurance coverage along with simple, easy, and routine billing and payment experiences.
In the past, legacy closed core systems prevented carriers from quickly adding new products to meet customer demands. Duck Creek’s open platform sits at the center of insurers’ P&C solutions, allowing carriers to add new products using minimal IT resources.
And since InsurePay is fully integrated with Duck Creek’s Policy and Billing systems,
carriers can meet customers on their terms by offering Pay-As-You-Go Workers’ Comp billing through a custom branded portal in 7 – 10 days.
InsurePay has been helping carriers of all shapes and sizes to implement Pay-As-You-Go Workers’ Comp billing for almost 20 years. To schedule a no-obligation consultation, contact (insert name) to schedule a 30-minute call.